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Director, People Operations (HR)

Department: People Operations
Location: Nashville, TN

Director, People Operations (HR)


Reports To:         CEO

Status:                Salary/Exempt



Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee: Memphis, Nashville and Knoxville. 

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.



PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

**This role can be based in Memphis or Nashville and is a Hybrid position**


PPTNM is looking for a Director, People Operations to own the People Operations function four affiliate size that ranges from 70-100 employees. Our Director, People Operations will be a HR Operations guru, focused on all things HR operations; working on everything from benefits & compensation, talent acquisition, onboarding, management of HR technology, and HR compliance. To be successful in this role, you should be passionate about people and process, with a keen eye for managing, maintaining and continuously enhancing day-to-day HR operations within a growing team. 

This job is not only about how well you handle nurturing our team and culture; it’s about how you lend your positivity and presence, combined with your skill set, in a  highly collaborative environment. We’re looking for someone who has experience in supporting a fast-paced ever-changing organization. Someone who can be hands-on “roll-up their sleeves” and  jump from one HR item to the next without a hitch. 

This role will supervise three (3) direct reports, one (1) currently in place, and with the anticipation of the additional two (2) being added in the next few months (based on business need).



HR Operations:

  • Direct all activities related to the successful operation of the HR department for the affiliate

  • Responsible for full life-cycle recruitment in conjunction with the People Operations Specialist-Generalist for all of the affiliates recruiting needs

  • Manage, monitor and update as necessary the Applicant Tracking System (The Clear Company) 

  • Responsible for full employee-life cycle activities, from onboarding to offboarding employees (including assisting with employee relations issues, promotions, terminations, internal transfers, management of PTO)

  • In conjunction with accounting and finance, provide support for Payroll processing (i.e., new hire information, termination information, corrections, etc.)

  • Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management, and translate that into updates of policies and procedures (employee handbook and all applicable addendum policies) - in conjunction with CEO and Legal Counsel

  • Responsible for oversight and management of all HR technology (HRIS, Benefit Carrier systems, ATS, R&R platform, Electronic Filing system, 401(k) )

  • Responsible for the annual performance management process (electronic) to include: annual performance review completion, merit increases and bonuses

  • Annual review and benchmarking of compensation in alignment with our pay philosophy (Payscale)

  • Serve as the owner of the annual affiliate engagement survey in setup, management, review an action planning through Press Ganey

  • In partnership with the CEO and Accounting & Finance, annual management and review of employee benefits and negotiation with third party benefits consultant

  • Responsible for the oversight and management of the affiliates reward and recognition program/platform (Terryberry)

  • Provide guidance and assistance to leaders as needed on HR related issues to include: disciplinary action and terminations. Working with CEO, external counsel and any other applicable executive leadership team members

  • Provide support to the CEO on management of COVID as needed

  • Perform other duties as assigned


  • Full oversight in ensuring all HR tasks are performed according to PPFA Standards and Guidelines and Accreditation Indicators; and in compliance with all federal, state and local employment practice laws and regulations. This includes but is not limited to: employee file recordkeeping, DEI initiatives and training

  • Perform other duties as assigned 



EDUCATION: Bachelor’s Degree (preferred) or combination of education and experience in a related field 

EXPERIENCE: Minimum of 7 years of progressive human resources, and human resources operations experience, with at least 5 years in a supervisory or management level




  • Alignment with the mission and values of Planned Parenthood.

  • Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.

  • Ability to work independently, as a team member and cross-departmentally

  • Knowledge of human resources principles and employment laws (federal and state level)

  • Proficiency in MS Office

  • Ability to learn and operate computerized HR technology (ATS, HRIS, Electronic File Management, Compensation Platform, Reward and Recognition)

  • High degree of accuracy, attention to detail and confidentiality

  • Excellent data entry skills

  • Strong mathematical, analytical, problem solving. and decision making skills

  • Effective verbal, listening and written communication skills

  • Effective organizational, stress and time management skills

  • Demonstrates a sense of urgency and ability to meet deadlines

  • Consistently interacts positively with internal and external customers

  • Ability to sit at a desk in front of a computer for extended periods of time



  • Competitive base salary commensurate with experience
  • 100% Employer paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage)
  • Voluntary Vision, “Buy-Up” options on Basic Life, Spouse, & Dependent
  • 401(k) plan with matching opportunity
  • Plum Benefits & Pet Insurance
  • Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays


This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically.  This job description is not a contract.



Planned Parenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law.  PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

Employees are expected to perform duties as assigned and directed by management.


PPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.   





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