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Lead Medical Assistant (Patient Flow Coordinator)

Department: Health Care Services
Location: Memphis, TN

Lead Medical Assistant-Patient Flow Coordinator Job Snapshot

A Day on The Job

The Lead Medical Assistant - Patient Flow Coordinator plays a key role in ensuring the smooth operation of health center services. In this lead role you would have direct responsibility to maintain optimal patient flow by continuously monitoring and adjusting staff schedules, prioritizing charts/clients to optimize room utilization and decrease wait time and by actively managing health center supply inventory levels.

Additionally, the Lead Medical Assistant- Patient Flow Coordinator supports the Health Center Manager in training, motivating and evaluating staff members and is responsible to provide leadership of health center staff in the absence of the Health Center Manager.

Your Schedule

Our health center is currently open for services Monday through Friday with plans to add services on alternating Saturdays in the near future. We start our day just before 8:00 a.m. with a huddle and typically wrap-up around 5:00 p.m. Saturday hours will likely be 9:00 a.m. to 2:00 p.m.

The Rewards

Hourly Rates: The starting hourly rate for this position ranges from $20 - $25 an hour based on certification and experience. Employees are recognized for continued learning and workplace contributions during annual performance reviews.

Benefits: Our full-time employees enjoy 100% employer paid medical, dental, life, AD&D, short- and long-term disability and can opt to participate in vision care and pet insurance! There is also a 401K program with an employer match.

Work Life Balance: Full time employees accrue generous paid time off; you can accrue 15 days in your first year and 18 days in the second year! There are 10 paid holidays plus two floating holidays. And, after a year vested with the organization, a100% employer paid 8-week parental leave program allows our team members to spend valued time with their loved ones.

We Need Someone Who:

  • is an experienced Lead Medical Assistant – Patient Flow Coordinator.
  • is fueled by a fast-paced, dynamic health center environment with the ability to maintain composure under stress.
  • has strengths in immediate problem solving, multi-tasking / task switching, and time management.
  • has the competence and confidence in their medical assisting, front office and organizational skills in order to effectively function as a center leader and fill in gaps when needed.
  • Communicates effectively and with a sense of customer service with clients, team members and, organization leadership as well.

A strong preference for medical assistant certification through NHA or RMA and/or an associate’s degree. As well as experience in an urgent care, community health, primary care or OB/GYN setting.

Your Team

During your day you will work under the leadership of the Health Center Manager and the Senior Manager of Health Centers. You will be surrounded by a team of dedicated professionals committed to helping you succeed and to our patients having a nonjudgmental, unbiased and safe space.

Be a part of an In This Together culture where we tend to the team, we respect and honor all people, we jump in, we try and we learn, we care for our business and we always return to our mission.


PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

Non-Discrimination Statement/Acknowledgement:

Planned Parenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

E-Verify Participation:

PPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.





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