REPORTS TO: Chief Clinical Officer | Lead Clinician

STATUS: Hourly\Non-Exempt

SALARY: $30-35/hr

ABOUT PPTNM
Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee - Memphis - Midtown, Memphis - Summer/I-240, Knoxville and Nashville.

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.

COVID VACCINATION REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT:

PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

**This role may sit in Memphis or Nashville, and will offer 4 days in office and 1 WFH day**

JOB SUMMARY

We are seeking a highly organized and detail-oriented Full-Time Administrative Follow-Up Nurse to join our Health Care Services team. This role focuses on both clinical and administrative tasks, ensuring that patients receive timely follow-up care while supporting the operational needs of the health center. The Administrative Follow-Up Nurse will coordinate patient care, manage communication between healthcare providers, and handle administrative duties related to patient follow-up and care continuity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Patient Follow-Up: Proactively reach out to patients post health center visits or after procedures to assess their recovery, answer questions, and ensure adherence to care plans.

• Care Coordination: Work closely with providers, specialists, and other health center staff to schedule follow-up appointments, coordinate additional care, and facilitate referrals.

• Patient Education: Provide patients with comprehensive information about their treatment plans, medications, and post-care instructions.

• Administrative Support: Manage and update patient records in the electronic health record (EHR) system - Epic, ensuring all follow-up communications and care plans are documented accurately.

• Monitor Patient Progress: Track patient outcomes through phone calls, emails, or virtual check-ins to monitor progress, and identify any issues or complications that may require further medical attention.

• Liaison: Serve as the communication point between patients and healthcare providers to address questions, concerns, or scheduling issues.

• Documentation and Reporting: Ensure all follow-up activities are documented in compliance with PPFA, affiliate and health care services standard operating procedures, and prepare reports on patient follow-up outcomes for Chief Clinical Officer and Lead Clinician review.

• Appointment Management: Assist with scheduling and rescheduling appointments, procedures, or follow-ups as needed, based on patient availability and provider schedules.

• Patient Outreach: Conduct outreach campaigns for patients who have missed follow-up appointments or who need reminders about their care plan adherence.

KNOWLEDGE, SKILLS, AND ABILITIES FOR THIS POSITION:

• Alignment with the mission and values of Planned Parenthood.

• Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.

• Attention to detail and accuracy in work is critical.

• Excellent written and verbal communication skills.

• Strong organizational and computer skills, including MS Word, MS Excel and health care administrative software.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency in electronic health record (EHR) systems.

• Experience with patient care coordination and administrative processes preferred.

• Must be an effective time manager, able to work without direct supervision, and demonstrate sound judgment and decision-making skills.

• Knowledge of healthcare regulations, including HIPAA compliance.

• Attention to detail and problem-solving skills.

• Must be able to interface positively with patients and staff.

• Must have integrity, energy, and enthusiasm.

• Accepts a flexible work schedule including weekend and evening hours as necessary.

• Must be able to drive with valid license and insurance and lift and carry 25lbs. unassisted.

JOB REQUIREMENTS:

EDUCATION: BSN preferred but not required.

EXPERIENCE: Minimum of 3 years of experience in clinical nursing, case management, or a related administrative role in a healthcare setting.

Other Requirement:

• Registered Nurse (RN) with a valid state nursing license.

• CPR/BLS Certification

COMPENSATION/BENEFITS PROGRAM:

• Competitive base salary commensurate with experience

• 100% Employer paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage)

• Voluntary Vision, “Buy-Up” options on Basic Life, Spouse, & Dependent

• 401(k) plan with matching opportunity

• Plum Benefits & Pet Insurance

• Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

NON-DISCRIMINATION STATEMENT/ACKNOWLEDGEMENT:

Planned Parenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

Employees are expected to perform duties as assigned and directed by management.

E-VERIFY PARTICIPATION:

PPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.