Career Opportunities
A great place to work.
Career Opportunities
A great place to work.
Current job opportunities are posted here as they become available.
| Department: | Health Care Services |
| Location: | Memphis, TN |
REPORTS TO: Practice Manager
STATUS: Non-Exempt /Hourly | Full-Time
Planned Parenthood of Tennessee and North Mississippi (PPTNM) is one of the region’s most trusted providers of high-quality, affordable reproductive healthcare. For over 75 years, we’ve been empowering individuals through compassionate care, comprehensive education, and fierce advocacy for reproductive rights. With health centers in Memphis, Nashville, and Knoxville, we proudly serve communities across Tennessee, north Mississippi, and parts of Arkansas and Kentucky.
Our mission is to improve health and well-being by delivering exceptional, inclusive sexual healthcare and education in a judgment-free environment.
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As the Lead Medical Assistant, you will under the direction of, and in partnership with the Practice Manager to assist in leading clinical operations to ensure smooth, efficient, and patient-centered care at our health centers. This role is pivotal in optimizing patient flow, enhancing service delivery, and fostering a culture of collaboration and accountability across clinical and administrative teams.
You will support the coordination of real-time clinic workflow, assist with staffing coordination, and serve as a lead support to the Practice Manager—creating a positive and empowering experience for both patients and staff.
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- Coordinate day-to-day patient flow to ensure timely care, reduced wait times, and exceptional service.
- Continuously assess patient charts, prioritize cases, and optimize exam room utilization using staffing models and productivity benchmarks.
- Adjust clinic services as needed to accommodate walk-ins and reduce wait times.
- Serve as a key point of communication between clinical and administrative staff to maintain effective, team-based care delivery.
- Incorporate EMR (EPIC) usage for efficient patient tracking and flow.
- Provide on-site leadership in the absence of the Practice Manager
- Adjust and monitor staff schedules to maintain optimal staffing levels and break coverage.
- Support the Supervisor with staff scheduling, daily assignments, and posting clinic roles.
- Assist with staff orientation, training, and evaluation of Medical Assistants (CMAs) and Front office Assistants (FOAs).
- Mentor and train team members to uphold patient flow procedures and clinical quality standards.
- Perform MA-level duties when needed, including pregnancy testing, lab collection, and delivering results.
- Ensure exam rooms and supply stations are fully stocked and organized.
- Oversee monthly inventory counts and coordinate with procurement for supply management.
- Contribute to achieving clinic productivity and revenue cycle goals.
- Support the Practice Manager in ensuring services are in compliance with all relevant state, federal and accreditation standards and laws.
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- Completion of a Medical Assistant program, CMA certification, equivalent clinical experience, or substantial on-the-job training.
- CPR/BLS certification required.
- Minimum two (3) years of experience in a healthcare setting; leadership or supervisory experience preferred.
- Strong background in customer service, clinic operations, or patient flow management.
- Passion for reproductive healthcare and alignment with PPTNM’s mission and values.
- Excellent leadership, problem-solving, and multitasking abilities.
- Effective communicator with a team-first mindset.
- Detail-oriented and organized with a strong sense of accountability.
- Ability to thrive in a fast-paced, high-energy environment and remain calm under pressure.
- Flexibility to work some evenings and weekends as needed.
- Able to stand for extended periods (up to 6 hours).
- Lift up to 50 lbs from floor level and 25 lbs overhead.
- Able to bend, stoop, and assist patients with mobility needs.
- Work with common cleaning agents and disinfectants.
- Competitive Compensation $25-26/hr – Based on experience and qualifications.
- Comprehensive Benefits – 100% employer-paid Medical, Dental, Basic Life/AD&D, Short- and Long-Term Disability (Employee Only).
- Additional Perks – Vision insurance, Pet Insurance, Plum Benefits, and Paid Parental Leave.
- 401(k) Retirement Plan – With employer match.
- Generous Paid Time Off – Includes 15 vacation days in your first year (pro-rated), 10 paid holidays, and 2 floating holidays.
- Growth Opportunities – Training, mentorship, and advancement in a mission-driven environment.
This isn’t just a job—it’s a chance to make a real difference. If you’re ready to lead with compassion and help deliver high-quality, life-changing care, we want to hear from you!
As a healthcare provider and Medicare/Medicaid participant, PPTNM requires all employees to be fully vaccinated against COVID-19 by their start date. Reasonable accommodations will be considered for documented medical or religious exemptions.
PPTNM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status under applicable laws.
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This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.
Ready to make a difference? Apply today and be part of a mission-driven team dedicated to empowering individuals and transforming lives!
